PRIVACY POLICY

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Privacy Policy

We value your privacy at GoSparc  which is why we’ve developed this Privacy Policy that describes how we collect, use, disclose, transfer, and store your information.

This privacy policy applies only to the actions of GoSparc and any person or company (You) that uses this website, the forum, blog, web services such as Roadhopper™  and/or the wiki (Website). It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. Privacy policy for use of hardware products developed by GoSparc such as the SPARC Devices is covered in a separate privacy policy and is not considered a part of this policy.

Collection and Use of Personal Information

Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information anytime you are in contact with GoSparc or a GoSparc affiliated company or through GoSparc’s web services such as Roadhopper™. GoSparc and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

When you create a GoSparc user account, purchase a product, participate in forums, contact us or participate in an online survey, we may collect a variety of information such as your name, mailing address, phone number, email address, contact preferences, company name, and payment information.

We use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes. We may use your personal information to verify identity, assist with identification of users, and to determine appropriate services. The personal information we collect allows us to keep you updated on GoSparc’s latest product announcements, software and/or device updates, and upcoming events. You can opt out of being on our mailing list by updating your profile.

It may also be necessary for us to use your personal information to send important notifications, such as messages about purchases and changes to our terms, conditions, and policies. These messages are of great importance to your use of GoSparc products and it’s therefore not possible to opt out of receiving these important notifications.

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve GoSparc’s products, services, and customer communications.

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. We may collect aggregated data to give us insight into our customers and their use of our website, forum and wiki. Aggregated data is considered non‑personal information in this Privacy Policy.

We may collect and store details of how you use our services, including search queries. This information may be used to improve the relevancy of results provided by our services. Except in limited instances to ensure quality of our services over the Internet, such information will not be associated with your IP address.

If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

Cookies

GoSparc’s websites, online services, applications, email messages, and ads may use “cookies” to help us improve our website, better understand behavior of users, and to analyse the outcome of marketing campaigns. Information collected through cookies is considered non-personal information. However, if this non-personal information at any time is combined with personal information, we treat the combined information as personal information.

We use cookies and other technologies to remember your personal information and settings  when you use our website, online services, and applications. We want to ensure  your experience with GoSparc is relevant to you.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling GoSparc to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

Please note that certain features of the GoSparc website will not be available once cookies are disabled.

We gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. GoSparc may use this information in our marketing and advertising services.

In some of our email messages, we use a click-through URL linked to content on the GoSparc website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Disclosure to Third Parties

At times GoSparc may make certain personal information available to strategic partners that work with GoSparc to provide products and services, or that help GoSparc market to customers. Personal information will only be shared by GoSparc to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

GoSparc shares personal information with companies who provide services to us. These companies are obligated to protect your information in accordance to this privacy policy.

When you post on a GoSparc forum, chat room, or social networking service, the personal information and content you share is visible to other users and can be read, collected, or used by them. It’s your responsibility to share or submit the personal information you are comfortable with.

GoSparc websites, products, applications, and services may contain links to third-party websites, products, and services. Our products and services may also use or offer products or services from third parties. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. It is your responsibility to learn about the privacy practices of those third parties.

Security

Data security is of great importance to GoSparc and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected via this Website.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.

We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the Website.